Help Center
Find answers to common questions, learn how to get the most out of PositiveNRG, and get support when you need it.
Quick Help Topics
Jump to the most common help topics
Frequently Asked Questions
Browse our comprehensive FAQ to find answers to common questions
Getting Started
How do I create an account?
Click the 'Get Started' button on our homepage, enter your email and create a password. You'll receive a confirmation email to verify your account.
Is there a free trial?
Yes! All our plans come with a 7-day free trial. No payment required upfront, and you can cancel anytime during the trial period.
How do I choose the right companion?
Browse our companions page to see their personalities and specialties. You can try different companions to see which one feels right for you. Each companion has their own unique approach to support.
Can I change companions later?
Absolutely! You can switch between companions at any time. Each companion will remember your conversations with them individually.
Using the Platform
How do I start a conversation?
Simply click on a companion from your dashboard or the companions page, and start typing your message. There's no pressure - you can share as much or as little as you feel comfortable with.
Are my conversations saved?
Yes, your conversations are saved so your companion can remember your previous chats and provide more personalized support over time. You can delete your conversation history at any time.
How often can I message my companion?
This depends on your subscription plan. Starter plans allow 50 messages per day, while higher tiers offer more. Check your plan details for specific limits.
What if I don't like a companion's response?
You can always ask your companion to clarify or approach the topic differently. They're designed to be understanding and will adapt to your communication style.
Safety & Privacy
Is my data secure?
Yes, we use end-to-end encryption to protect your conversations. Your data is never shared with third parties, and we follow strict GDPR guidelines for data protection.
What if I'm in crisis?
If you're experiencing a mental health crisis, please contact emergency services (999) or Samaritans (116 123) immediately. PositiveNRG is not a replacement for emergency mental health care.
Can I delete my account?
Yes, you can delete your account and all associated data at any time from your account settings. This action is permanent and cannot be undone.
Do you monitor conversations?
We use AI-powered safety systems to ensure conversations remain supportive and helpful. Our system can detect crisis situations and provide appropriate resources, but human staff do not read your private conversations.
Billing & Subscriptions
How does billing work?
We offer monthly and annual subscription plans. You can upgrade, downgrade, or cancel your subscription at any time from your account settings.
Can I get a refund?
We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied, contact our support team within 30 days for a full refund.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. All payments are processed securely through our payment partners.
What happens if I exceed my message limit?
If you consistently need more messages than your plan allows, we recommend upgrading to a higher tier. You can also purchase additional message packs if needed.
Getting Started Guide
New to PositiveNRG? Follow this step-by-step guide to get the most out of your experience.
Create Your Account
Sign up with your email address and create a secure password. You'll receive a confirmation email to verify your account.
Sign Up NowChoose Your Companion
Browse our collection of AI companions and pick one that feels right for you. Each has their own unique personality and approach to support.
Meet CompanionsStart Your First Conversation
Begin chatting with your chosen companion. Share what's on your mind, ask for advice, or simply have a friendly conversation.
Remember: There's no pressure to share anything you're not comfortable with. Your companion is here to listen and support you.
Still Need Help?
Can't find what you're looking for? Our support team is here to help you.
Live Chat
Chat with our support team in real-time during business hours.