Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

• Email address and password (for account creation)
• Name (optional, for personalization)
• Conversation content with AI companions
• Usage patterns and preferences
• Support requests and communications

Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information (type, operating system, browser)
• IP address and location data
• Usage statistics and interaction patterns
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our AI companionship services
• Personalize your experience with our companions
• Maintain conversation context and memory
• Ensure platform safety and security
• Process payments and manage subscriptions
• Send important service updates and notifications
• Analyze usage patterns to improve our service
• Comply with legal obligations

3. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for all conversations
• Secure data transmission using HTTPS/TLS
• Regular security audits and updates
• Access controls and authentication systems
• Secure data storage with encryption at rest

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party services that help us operate our platform (all bound by strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or legal process
• Safety Concerns: To protect the safety of users or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with user notification)
• Consent: When you explicitly consent to sharing

5. Your Rights and Choices

Under GDPR and other applicable privacy laws, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to certain types of data processing

To exercise these rights, contact us at privacy@positivenrg.com. We will respond to your request within 30 days.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Account Data: Until you delete your account
• Conversation Data: Until you delete conversations or your account
• Usage Analytics: Aggregated and anonymized data may be retained longer
• Legal Requirements: Some data may be retained longer for legal compliance

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how you use our service
• Improve our platform functionality
• Ensure security and prevent fraud

You can control cookie settings through your browser, but disabling cookies may affect some functionality of our service.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service. Your continued use of the service after such changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: